Total Quality Management & ISO 9000 (IB810)

Programme: 

M.Tech (IB)

Category: 

Elective Courses (Ele)

Credits (L-T-P): 

03 (3-0-0)

Content: 

Historical background, challenge of the 21st century, Quality ( quality characteristics, variables and attributes defect, standard or specification quality of design conformance and performance); Quality control Benefits of quality control; Quality assurance, Total quality control (TQC), Tools and Techniques used in TQM. Responsibility for quality. Quality cost Measuring quality costs; Management for quality (planning, organising, staffing directing and controlling for quality); Quality and Productivity (effect on cost and market) ; 5S campai gn; 4M checklist; Quality and Function Deployment (QFD) & just-in-time (JIT); Philosophy and their impact on quality (W. Edwards Deming and his contribution comparison of the three philosophies) ; Malcolm Baldrige National Quality Award Case studies on TQM.

References: 

Total Quality Environmental Management : An ISO 14000 Approach, Vasanthakumar N. Bhat, Quorum Books,1998 ISO 9000 for Better Business: Using Iso 9000 As a Foundation for Total Quality management Jack E. Small, Lanchester Press Inc, 1996 Measurement and Control in Bioprocessing (Elsevier Applied Biotechnology Series) K. G. Carr-Brion,Elsevier AppliedScience,1991

Department: 

Chemical Engineering
 

Contact us

Raj Mohan B, Associate Professor and Head
Department of Chemical Engineering, NITK, Surathkal
P. O. Srinivasnagar, Mangalore - 575 025
Karnataka, India.

  • Hot line: +91-0824-2474057

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